Return & Refund Policy

1. Return Conditions

You can return an item if:

• It is in original condition (unused, with tags, and in original packaging).
• You request a return within X days (e.g., 7 or 14 days) from the delivery date.
• The item has a defect or does not match the description.

📌 Certain items e.g. jewelry, lingerie and final sale items are not be eligible for return.

2. How to Return an Item

1. Contact Us – Reach out to our customer service at [+37493550004] with your order number and reason for return.
2. Schedule a Return – We will arrange a courier pickup which has to be paid by the customer or provide a drop-off location free of charge.
3. Inspection & Approval – Once we receive the item, we will inspect it and confirm if the return is accepted.

3. Refund Process

• If the return is approved, you will receive a refund within the same day.
• Refunds will be processed via original payment method (cash, card transfer, or store credit).
• If the return is due to personal preference (not a defect), the delivery fee is non-refundable.

4. Exchange Policy

• If you prefer, you can exchange the item for a different size, color, or product (subject to availability).
• If the new item has a price difference, you will need to pay or receive the balance.

5. Non-Returnable Items

• Items marked as final sale or non-returnable at the time of purchase.
• Items that have been used, damaged, or altered after delivery.
• Personal hygiene products, undergarments, and other non-returnable categories.

📞 Need Help?
If you have any questions about returns or refunds, feel free to contact us at [+37493550004].